FAQs

Frequently Asked Questions

Effective from 26 October 2026.

Do I get a complimentary 5ml vial with my fragrance?

Yes. Each qualifying full-size Liberto Eau de Parfum purchased directly from libertoonline.com comes with a complimentary 5ml vial of the corresponding fragrance, so you can try the scent before opening the larger bottle.

What if I don't like the scent?

That's why we include the sample. Try the 5ml vial first; leave the full-size bottle unused and unopened. Contact cs@libertoonline.com within 14 days of delivery. We'll provide a prepaid return label, and you can request a refund or exchange for another fragrance, subject to availability. Send the unopened bottle back within 14 days of telling us. Statutory consumer rights remain unaffected.

Do I pay to return a fragrance under the 5ml promise?

No. We supply a prepaid return label for qualifying returns under our 5ml fragrance trial. Please follow our instructions and keep proof of posting. We do not offer a collection service.

Can I return an opened full-size bottle?

Our voluntary 5ml trial promise applies to the unopened, unused full-size bottle. This does not take away your legal rights if a product is faulty, damaged, incorrect or misdescribed. Statutory cancellation rights and any legal exceptions are explained in our Returns & Refunds Policy.

What if my order arrives faulty or damaged?

Please contact us promptly at cs@libertoonline.com with your order number and details. We'll arrange an appropriate remedy under your statutory rights and pay reasonable return costs where we're responsible.

When will my order arrive?

Standard UK delivery costs £4.90 for orders of £50 or less and is free on orders over £50. Next-day delivery is not available. Estimated delivery times are shown at checkout. Please refer to our Delivery Policy.

Do you ship internationally?

Available countries and postal services are shown at checkout. Destination duties or import taxes may apply depending on the shipping terms shown before payment.