Try your fragrance first. Open the full-size bottle only when you're happy.
Every qualifying full-size Liberto Eau de Parfum purchased directly from libertoonline.com comes with a complimentary 5ml vial of the same fragrance, at no additional charge. The vial is intended to let you experience the scent before you open the full-size bottle.
If the fragrance isn't for you
- Use the complimentary 5ml vial to try the fragrance. Keep the full-size bottle unopened and unused, with its original packaging.
- Contact cs@libertoonline.com within 14 days after delivery, including your order number, and tell us you'd like to return or exchange it.
- We'll provide a prepaid return label and return instructions. There is no need to arrange collection.
- Send the unopened full-size bottle back within 14 days of notifying us, safely packed. Keep your proof of postage.
- Choose a refund or, subject to availability, an exchange for another Liberto fragrance. Refunds are made to the original payment method unless otherwise agreed.
Important: This is our additional, goodwill fragrance trial promise for qualifying full-size fragrance purchases. The 5ml vial may be opened to assess the scent; using the sample does not disqualify an otherwise eligible return of the unopened full-size bottle. This promise does not replace or reduce your statutory consumer rights.
Your UK statutory cancellation rights
Most consumers buying goods online have the right to cancel without giving a reason within 14 days after delivery. You must tell us within that period and then send the goods back within a further 14 days. Certain legal exclusions may apply, including to some sealed products that are not suitable for return for health protection or hygiene reasons once unsealed. An exception will be relied on only where permitted by law.
Where you cancel the whole order under your statutory rights, we refund the price of the returned goods and the cost of our least expensive standard outward delivery option. Any extra cost you chose for premium delivery may not be refundable. Refunds are issued without undue delay and no later than 14 days after we receive the returned goods or, if earlier, receive satisfactory evidence that you have sent them back. The refund uses the original payment method unless you agree otherwise.
For ordinary statutory change-of-mind returns that are not part of our complimentary 5ml promise, customers may be responsible for the direct return postage if this was made clear before purchase. For eligible returns under our 5ml promise, the return postage is paid by Liberto through our prepaid label. We do not offer a parcel-collection service.
Faulty, damaged, incorrect or misdescribed items
If an item arrives damaged, faulty, incorrectly supplied or not as described, contact us promptly with your order number and a description or photographs where helpful. We will assess and arrange an appropriate remedy under the Consumer Rights Act 2015. We cover reasonable return costs when the return is required because of our error or a fault. Statutory rights can apply even where goods have been opened.
Condition and packaging
Please pack returned goods securely to prevent damage. For the voluntary 5ml trial promise, the full-size bottle must remain unused and unopened with its original presentation packaging. For statutory cancellation returns, deductions may be made only where permitted by law for diminished value caused by handling beyond what is necessary to inspect the goods.
How to contact us
Email cs@libertoonline.com, providing your order number. We will supply the correct returns address and instructions. Please do not send a return to an old website address without first obtaining current instructions.
Model cancellation message
“I wish to cancel my order [order number], received on [date]. My name is [name] and my contact details are [details].” You may use these words or any other clear statement of cancellation.