Shipping policy

Shipping & Delivery Policy

Last updated: 14 November 2026

At Liberto, we aim to ensure that every order is carefully prepared, securely packaged and dispatched using reliable delivery services.

Please review our delivery information before placing your order.

United Kingdom Delivery

Tracked Delivery — £4.90

FREE tracked delivery on orders over £50.00.

Estimated delivery time: 2–4 working days.
Delivery estimates may be extended during busy periods, including Christmas and public holidays.
Tracking information will be provided when available, allowing you to follow your parcel's progress.
Deliveries are generally not made on UK bank holidays.

Delivery estimates begin from dispatch and are not guaranteed delivery dates. Your statutory rights remain unaffected.

European Destinations

Standard International Delivery — £29.90

Flat-rate delivery charge of £29.90.
Estimated delivery time: 5–10 working days.
Delivery times may be extended during peak periods or customs processing.
Import duties and taxes may be charged by the destination country.

Customers are responsible for applicable import duties, taxes and customs clearance charges unless expressly stated otherwise at checkout.

Rest of the World

International tracked delivery charges are based on the total order value:

Order value	Delivery charge
Up to £59.90	£29.90
£59.91 and above	£39.90

Estimated delivery time: 5–10 working days.

International delivery times may vary depending on destination, local postal services, customs procedures and seasonal demand.

Any applicable delivery charges will be confirmed at checkout before payment.

International Import Duties, Taxes and Customs

For deliveries outside the United Kingdom, the destination country may impose import VAT, customs duties, handling fees or other import-related charges.

Unless expressly stated otherwise at checkout:

These charges are not included in Liberto's product prices or delivery charges.
Payment of applicable import duties, taxes and customs fees is the responsibility of the recipient.
Charges are determined by the relevant authorities and delivery providers.
Customers are advised to check their country's import regulations before ordering.

Liberto does not offer delivery with import duties and taxes prepaid unless expressly stated at checkout.

Customs inspections and clearance procedures may result in delivery delays outside our reasonable control.

Nothing in this policy excludes or restricts any statutory consumer rights.

Delivery Delays and Missing Parcels

If your order has not arrived within the expected delivery period, please contact our customer service team.

We will review the available tracking information and, where appropriate, assist with an investigation through the delivery provider.

Delivery estimates are not guaranteed, and applicable consumer rights concerning delivery remain unaffected.

Contact Information

If you have questions regarding delivery, international shipping or an existing order, please contact:

D. Mccormick t/as Liberto

Evans Business Centre
Unit 1, Durham Way South
Newton Aycliffe
County Durham
DL5 6ZF
United Kingdom

Email: cs@libertoonline.com
Telephone: 07940 359995
Website: https://libertoonline.com

For additional information about cancellations and refunds, please refer to our Return and Refund Policy.